Take a lean leap - or fail
http://observer.guardian.co.uk/business/story/0,6903,1329044,00.html
UK service firms can survive the Indian outsourcing onslaught - but it
means a major rethink, says Simon Caulkin
Sunday October 17, 2004
The Observer
ONCE UPON a time, all of, oooh, 20 years ago, the press was full of
strident headlines about site closures, the decamping of jobs to Asia
and the inability of the West to compete with low-wage countries in
the East. Business Week dubbed the phenomenon 'the hollowing of the
corporation' and wondered if the US economy would survive.
Then, of course, the subject was manufacturing. We know what happened:
manufacturing survived, but metamorphosed, with Dell, Cisco, Microsoft
and Intel replacing General Motors, Ford and GE as the motor of the US
and world economy. Out of the new order emerged an unprecedented phase
of expansion that was only reined in when the dotcom boom toppled over
its own exuberant overconfidence three years ago.
Simon Caulkin
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