Ever get this? People do stuff, and they get angry at you
(usually for stuff that's not your fault) and it seems the
only reactions you're capable of is to get angry right back
or to feel like crap, because you either 1) hate it when
people are angry or 2) feel guilty about not being to help,
or the third option, you get angry, but then feel crap
later for getting angry, if it was justified.

Is that weird or what?

Like today... I have a part time job taking phone calls for
HSN (Home Shopping Network). People call up, I place their
orders, answer questions etc, etc. I had this one old lady
who called, her phone call was taking way longer than
normal because she kept asking dumb questions and making me
repeat everything to her. Finally we get down the order
summary and she flips because the computer added $4.14 in
taxes to a $59.90 Turquoise ring. So, she says, "Well,
just cancel the whole order than." So, I just lost it, "I
said, you're canceling the whole order just because of four
dollars? Whatever." and then I hung up on her.

Shortly after that, I started feeling crappy.. thinking
stuff like I shouldn't have hung up on her, that's not
professional, should have just said, "Okay," thanking her
for calling and then hung up.

Buuut....

I'm mean, for crying out loud, she's got money to waste on
jewelry which does nothing but look pretty and she's
playing Scrooge because of a mere FOUR dollars?

I don't know.. regardless this happens a lot to me...
Been in other jobs where customers would get mad at me for
stuff I couldn't control, and it seemed that my only
emotional options were anger or sadness... what is it with
me? Why can't I just shrug things off like normal people?


__
Need a new limb?
Pet recently die?
Got a problem you think only magic can solve?

Visit Dr Kaidian's Necromancy and Body Transplant Site!

http://m-allan.home.mchsi.com/wsb/index.html

To respond via email, remove the "54".

Ever get this? People do stuff, and they get angry at you (usually
for stuff that's not your fault) and it seems the only reactions
you're capable of is to get angry right back or to feel like crap,
because you either 1) hate it when people are angry or 2) feel guilty
about not being to help, or the third option, you get angry, but then
feel crap later for getting angry, if it was justified.

Is that weird or what?

Like today... I have a part time job taking phone calls for HSN (Home
Shopping Network). People call up, I place their orders, answer
questions etc, etc. I had this one old lady who called, her phone
call was taking way longer than normal because she kept asking dumb
questions and making me repeat everything to her. Finally we get down
the order summary and she flips because the computer added $4.14 in
taxes to a $59.90 Turquoise ring. So, she says, "Well, just cancel
the whole order than." So, I just lost it, "I said, you're canceling
the whole order just because of four dollars? Whatever." and then I
hung up on her.

Shortly after that, I started feeling crappy.. thinking stuff like I
shouldn't have hung up on her, that's not professional, should have
just said, "Okay," thanking her for calling and then hung up.

Buuut....

I'm mean, for crying out loud, she's got money to waste on jewelry
which does nothing but look pretty and she's playing Scrooge because
of a mere FOUR dollars?

I don't know.. regardless this happens a lot to me... Been in other
jobs where customers would get mad at me for stuff I couldn't control,
and it seemed that my only emotional options were anger or sadness...
what is it with me? Why can't I just shrug things off like normal
people?

Ever get this? People do stuff, and they get angry at you (usually
for stuff that's not your fault) and it seems the only reactions
you're capable of is to get angry right back or to feel like crap,
because you either 1) hate it when people are angry or 2) feel guilty
about not being to help, or the third option, you get angry, but then
feel crap later for getting angry, if it was justified.

Is that weird or what?

Like today... I have a part time job taking phone calls for HSN (Home
Shopping Network). People call up, I place their orders, answer
questions etc, etc. I had this one old lady who called, her phone
call was taking way longer than normal because she kept asking dumb
questions and making me repeat everything to her. Finally we get down
the order summary and she flips because the computer added $4.14 in
taxes to a $59.90 Turquoise ring. So, she says, "Well, just cancel
the whole order than." So, I just lost it, "I said, you're canceling
the whole order just because of four dollars? Whatever." and then I
hung up on her.

Shortly after that, I started feeling crappy.. thinking stuff like I
shouldn't have hung up on her, that's not professional, should have
just said, "Okay," thanking her for calling and then hung up.

Buuut....

I'm mean, for crying out loud, she's got money to waste on jewelry
which does nothing but look pretty and she's playing Scrooge because
of a mere FOUR dollars?

I don't know.. regardless this happens a lot to me... Been in other
jobs where customers would get mad at me for stuff I couldn't control,
and it seemed that my only emotional options were anger or sadness...
what is it with me? Why can't I just shrug things off like normal
people?


__
Need a new limb?
Pet recently die?
Got a problem you think only magic can solve?

Visit Dr Kaidian's Necromancy and Body Transplant Site!

http://m-allan.home.mchsi.com/wsb/index.html

To respond via email, remove the "54".